Get help with your hardware wallet device
Learn how to properly initialize and configure your hardware wallet for maximum security. Follow our step-by-step guides for a smooth setup process.
Setup GuideIf your device is lost or stolen, don't panic. Learn the proper recovery procedures to ensure your assets remain secure and accessible.
Recovery StepsFind answers to frequently asked questions about hardware wallet security, best practices, and protection against common threats.
Security FAQCheck which operating systems, devices, and cryptocurrencies are compatible with your hardware wallet. Ensure seamless integration with your existing setup.
Compatibility GuideQuick answers to the most frequently asked questions
A hardware wallet is a physical device designed to securely store the private keys for your cryptocurrency assets offline. Unlike software wallets or exchange accounts, hardware wallets keep your private keys isolated from internet-connected devices, significantly reducing the risk of remote hacking, malware, and phishing attacks.
You need a hardware wallet if you're serious about cryptocurrency security, especially if you hold substantial assets or plan to hold long-term. It provides a critical layer of protection that software solutions simply cannot match.
All our devices come with tamper-evident packaging that shows clear signs if it has been opened. Additionally, when you first set up your device, the firmware will run an integrity check to verify it hasn't been modified. Some of our devices also have specific anti-tampering measures built into the hardware itself.
For maximum security, we recommend purchasing directly from our website or authorized resellers rather than third-party marketplaces where tampering risks may be higher.
Your funds remain secure even if our company ceases operations. Hardware wallets are designed with this concern in mind. Your recovery seed phrase (the 12-24 word backup) is based on industry-standard protocols that are supported by many wallet applications.
With your recovery seed, you can always restore access to your funds using compatible wallet software or hardware, regardless of our company's status. This is why properly backing up and securing your recovery seed is so important.
Yes, all our hardware wallets support multiple cryptocurrencies. The specific number varies by model, with some supporting over 1,500 different coins and tokens. This allows you to secure various digital assets with a single device, simplifying your security setup.
Each cryptocurrency is managed through a separate "account" on the device, but all are protected by the same security features and recovery seed. Check the specifications of each model to ensure it supports the specific cryptocurrencies you hold.
We recommend checking for firmware updates approximately once every 1-3 months. Firmware updates often include important security patches, bug fixes, and new features. The companion application for your device will typically notify you when updates are available.
Before performing any firmware update, ensure you have your recovery seed phrase accessible in case the update process encounters issues. Never update firmware using instructions from email or messaging platforms, as these could be phishing attempts.
Our support team is ready to assist you with any questions
For detailed technical questions or account-specific issues, please email our support team. We aim to respond to all inquiries within 24 hours during business days.
Email: [email protected]
For urgent issues or if you prefer speaking with a support representative directly, our phone support line is available Monday through Friday, 9am to 5pm EST.
Phone: +1 (877) 414-2343