Device Setup Guide

Step 1: Verify Package Integrity

Before starting the setup process, carefully inspect your device packaging for any signs of tampering. All our devices come in tamper-evident packaging that will show clear signs if it has been opened or manipulated.

• Check that the holographic seal is intact and shows no signs of removal
• Verify that the box has not been opened or resealed
• Ensure all expected components are included in the package

If you notice any signs of tampering, do not proceed with setup and contact our support team immediately.

Step 2: Connect Your Device

Connect your hardware wallet to your computer using the USB cable provided in the package. Most devices will automatically power on when connected.

For devices with built-in batteries, you may need to press and hold the power button to turn on the device.

Step 3: Install the Companion Software

Download and install the appropriate companion software for your device from our official website. Never download software from third-party websites or email links.

The companion software will guide you through the rest of the setup process and is required for managing your device and cryptocurrency assets.

Step 4: Create a PIN Code

When prompted, create a strong PIN code for your device. This PIN will be required whenever you use the device to protect against unauthorized physical access.

• Choose a PIN that is at least 6-8 digits long
• Avoid obvious sequences (like 123456) or personal information (like birthdays)
• Use a PIN you haven't used for other accounts or devices
• Memorize your PIN rather than writing it down

Note: Many devices use a randomized PIN entry method to prevent keyloggers from capturing your PIN.

Step 5: Generate and Backup Your Recovery Seed

Your device will generate a recovery seed phrase (typically 12-24 words) that serves as a backup for all the private keys stored on your device. This is the most critical step in the setup process.

• Write down the seed phrase exactly as shown, including the order of words
• Double-check each word for accuracy
• Store the written seed phrase in a secure, private location
• Consider using a metal backup solution for protection against fire and water damage
• Never store your seed phrase digitally (no photos, no digital documents)
• Never share your seed phrase with anyone, including our support team

Step 6: Verify Your Recovery Seed

Your device will ask you to verify your recovery seed by entering specific words from the phrase. This ensures you've correctly recorded your seed phrase and can use it for recovery if needed.

Step 7: Install Cryptocurrency Apps

Once your device is set up, you can install applications for the specific cryptocurrencies you want to manage. These apps enable your device to generate addresses and sign transactions for each cryptocurrency.

Step 8: Perform a Test Transaction

Before storing significant assets, we recommend performing a small test transaction to ensure everything is working correctly. Send a small amount of cryptocurrency to your hardware wallet and then try sending a portion back to verify that you can both receive and send.