Privacy Policy

Introduction

CryptoVaultPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cryptovaultpro.com (the "Website") or purchase our hardware wallet products.

We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this Privacy Policy to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties.

This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Place an order for our products
Sign up for our newsletter
Contact our customer support
Participate in promotions, surveys, or contests
Post comments or reviews

The personal information we may collect includes:

Name
Email address
Mailing address
Phone number
Payment information (credit card details, billing address)
Order history and preferences

Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage patterns. This information may include:

IP address
Browser type and version
Operating system
Referring website
Pages you view
Time spent on pages
Links you click
Date and time of your visit

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide you with a better browsing experience. For more detailed information about the cookies we use, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including:

To Provide and Maintain Our Services

Process and fulfill your orders
Create and manage your account
Provide customer support
Facilitate returns and exchanges

To Improve Our Services

Analyze usage patterns and trends
Develop new products and services
Enhance user experience
Debug and fix issues

To Communicate With You

Send order confirmations and updates
Respond to your inquiries
Provide information about products and services
Send marketing communications (with your consent)

For Security and Legal Purposes

Protect against fraudulent or unauthorized transactions
Comply with legal obligations
Enforce our terms and conditions
Resolve disputes

Legal Basis for Processing (For EEA and UK Residents)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, we process your personal information under the following lawful bases:

Performance of a Contract: When we need to process your information to perform our obligations under a contract with you (e.g., when you purchase our products).
Legitimate Interests: When processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms (e.g., improving our products and services).
Consent: When you have given us specific consent to process your data for a specific purpose (e.g., sending marketing communications).
Legal Obligation: When we need to comply with a legal or regulatory obligation.

Information Sharing and Disclosure

We may share your information in the following situations:

With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

For Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

To Protect Rights

We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

International Data Transfers

Our operations are primarily located in Canada. If you are accessing our Website from outside Canada, please be aware that your information may be transferred to, stored, and processed by us and our service providers in countries where data protection laws may differ from those in your jurisdiction.

If you are a resident of the European Economic Area (EEA) or the United Kingdom, we ensure that any transfer of your personal data outside the EEA or UK is done in accordance with applicable data protection laws. We may use specific contracts approved by the European Commission or UK authorities that give personal data the same protection it has in Europe and the UK.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

For Residents of the EEA, UK, and Other Applicable Jurisdictions

Right to Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

For California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. For more details about these rights and how to exercise them, please see our California Privacy Notice section below.

How to Exercise Your Rights

If you would like to exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests to ensure your privacy and security.

California Privacy Notice

This section applies only to California residents and supplements the information contained in our Privacy Policy.

Categories of Personal Information We Collect

We have collected the following categories of personal information from consumers within the last twelve (12) months:

Identifiers (such as name, email address, postal address, phone number)
Commercial information (such as products purchased, order history)
Internet or other electronic network activity information (such as browsing history, search history)
Geolocation data
Audio, electronic, visual, or similar information (when you contact customer service)
Inferences drawn from any of the information identified above to create a profile

Your Rights Under the CCPA

As a California resident, you have the following rights:

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, our purposes for collecting the information, and the categories of third parties with whom we have shared the information.
Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sales: You have the right to opt-out of the sale of your personal information. Please note that we do not sell your personal information as defined by the CCPA.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

How to Exercise Your California Privacy Rights

To exercise your rights under the CCPA, please contact us using the information provided in the "Contact Us" section below. We will respond to verifiable consumer requests within 45 days.

Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

Third-Party Websites

Our Website may contain links to third-party websites and services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By phone: +1 (877) 414-2343
By mail: CryptoVaultPro, 7030 Woodbine Ave #500, Markham, ON L3R 6G2, Canada